Customer service

In line with excellence, with service to win trust, with professional value creation service concept, our company for all our sold mobile phones, tablets, laptops and other equipment to provide after-sales service.

If you encounter a fault during the use of Dorland equipment, please contact Dorland related staff to provide service in time.

Within 7 days after the customer received the product, all the intrinsically safe explosion-proof products provided by Beijing Dorland can be returned or replaced due to their own quality problems; Provide free maintenance service for the Dorland equipment that meets the warranty conditions within the one-year warranty period; Provide paid maintenance service for other Dorland equipment.

Customer service process

After-sales Service Dept

Contact：Sofia Zhang
Position：After-sales Service manager
Tel： 010-62985217
Mobile：18618370739
E-mail：yf.zhang@dorland.com.cn
After-sales Service Dept.

Contact：Jenna Zhen
Position：After-sales Service specialist
Tel：010-62961317-803
Mobile：+86-13124706679
E-mail：jenna.zhen@dorland.com.cn

Common QA:

Q：How long is the maintenance cycle?

A：10-15 working days
Q：Do you charge for repairs?

A：During the warranty period, the damage caused by non-human factors is not charged. After the warranty period or the damage caused by man-made or the force majeure factors is normally charged
Q：How do you charge for express delivery?

A： The customer pays the cost of sending the product to the repair center, and we pay the cost of sending the product back
Q：How long is the warranty period?

A： Within one natural year from the date of delivery
Q：How do i settle the maintenance cost? Can I issue an invoice?

A：Customers pay the cost to our company's account through bank transfer, Alipay and other payment methods, and unified invoices can be issued for the maintenance cost

Customer service

Customer service

Customer service process

After-sales Service Dept

After-sales Service Dept.

Common QA:

Q：How long is the maintenance cycle?

Q：Do you charge for repairs?

Q：How do you charge for express delivery?

Q：How long is the warranty period?

Q：How do i settle the maintenance cost? Can I issue an invoice?